How do I raise a formal complaint about how my account was handled?

Start with live chat for informal resolution. If unresolved, send a written complaint to legal@g82.asia. We acknowledge within 48 hours and aim to resolve within 14 working days. Unresolved matters can be referred to the appropriate consumer forum.

Reference

Your Rights and Our Obligations at g82

Q: Can I request a copy of all the personal data g82 holds about me?

Yes. Email legal@g82.asia from your registered address with the subject line 'Data Access Request'. We compile your profile data, transaction history, and communication logs and deliver the export within 30 days of receiving your request.

Every account on g82 is governed by a clear set of terms that spell out what we commit to, what you agree to, and how Indian law shapes…

Terms of UsePrivacy PolicyCookie PolicyAccount ConditionsDispute Process

Explore the Lobby Read FAQ

What Our Terms Cover and Who They Apply To

g82 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

The terms published on g82.asia apply to every account opened from India, subject to whether access is permitted under the law applicable in your state or territory. Access and eligibility depend on local law and are available where local law permits. Our terms cover how your

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account is created, how funds move through UPI, Paytm, and PhonePe, how your personal data is stored, and what happens if a dispute arises. We update these terms when regulations or our platform practices change, and we notify you by email before any material revision takes
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effect. Continuing to use the platform after a notified change constitutes acceptance. If any clause conflicts with mandatory Indian consumer-protection law, the statutory provision prevails. You can download the current version of our terms from the legal section at any time without needing to log in.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

How to Reach Our Legal and Compliance Team

If you have a question about a specific clause, a data-access request, or a formal complaint regarding how your account has been handled, the contacts below…

ACCOUNT SECURITY AND DATA

How We Handle Your Data, Cookies and Account Security

We apply layered security to every account and keep personal data only as long as regulatory requirements or active account status demands.

Data Storage and Retention

Account data — name, contact details, payment records linked to UPI, Paytm, or PhonePe — is stored on encrypted servers.

Cookie Policy

We use functional cookies to keep your session active and analytics cookies to understand how pages perform.

Account Security Practices

Two-step verification is available for all accounts. Login attempts from unrecognised devices trigger an email alert to your registered address.

Your Right to Access Your Data

You can request a full export of your personal data by emailing [email protected].

Right to Erasure and Correction

If your data is inaccurate, you can correct it directly in account settings.

Dispute Resolution Process

Disputes about account decisions follow a three-step path: informal resolution via chat, formal written complaint to our compliance team, and…

Frequently Asked Legal Questions

The questions below cover the legal points our account holders ask about most often — data rights, policy changes, account closure, and how Indian law interacts with our terms.

Access and eligibility depend on local law and are available where local law permits. Where Indian law applies, our terms are interpreted in a way consistent with applicable Indian legislation, including consumer-protection and data-privacy rules.

Yes. Email [email protected] from your registered address with the subject line 'Data Access Request'. We compile your profile data, transaction history, and communication logs and deliver the export within 30 days of receiving your request.

We send an email to your registered address before any material change takes effect. The email summarises what has changed and when the new version becomes active, giving you time to review before continuing to use the platform.

On account closure, personal data is flagged for deletion. We retain transaction records for the period required under Indian financial regulations, typically five to seven years, and then permanently delete them from our systems.

Start with live chat for informal resolution. If unresolved, send a written complaint to [email protected]. We acknowledge within 48 hours and aim to resolve within 14 working days. Unresolved matters can be referred to the appropriate consumer forum.

Functional cookies are required for session management and secure login. Analytics cookies are optional and can be turned off in your account settings without affecting deposits via UPI, PhonePe, or Paytm, or any other core platform feature.

Two-step verification, unrecognised-device email alerts, and tokenised payment handling via UPI and Paytm all protect your account. You can review active sessions and revoke access from any device in the security section of your account settings.

Your Rights and Our Obligations at g82

How to Reach Our Legal and Compliance Team

How We Handle Your Data, Cookies and Account Security

Data Storage and Retention

Cookie Policy

Account Security Practices

Your Right to Access Your Data

Right to Erasure and Correction

Dispute Resolution Process

Frequently Asked Legal Questions

01 Does Indian law govern my account on g82?

02 Can I request a copy of all the personal data g82 holds about me?

03 How will I know if the terms of use change?

04 What happens to my data if I close my account?

05 How do I raise a formal complaint about how my account was handled?

06 Are cookies required to use the platform?

07 What security steps protect my account from unauthorised access?

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